Shipping policy

Shipping Policy

Thank you for choosing **Ecru Etudes**. Every order is carefully hand-packed by me and shipped worldwide directly from my studio in Ukraine. 

Shipping Rates & Costs
To make your shopping experience as smooth as possible, **I provide free worldwide shipping on all orders**. There are no hidden fees or extra delivery charges at checkout.

 Processing & Delivery Times
* **Order Processing:** As a solo artisan, I carefully inspect and pack every item. Ready-to-ship items are dispatched within 1–3 business days. For made-to-order pieces, please allow additional time as specified in the product description.
* **Estimated Delivery:** Standard international delivery usually takes **2 to 4 weeks**, depending on your location and customs clearance. 

Tracking Your Order
Once your package is dispatched, you will automatically receive an email confirmation containing your **tracking number**. You will be able to follow your package's journey directly to your home

Customs, Duties, and Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.